Monitoring - We have pushed an update to alleviate the error "Critical backup failure during data transfer (Certificate error communicating with Agent)". In order for this update to fully take effect, the Datto Backup Agent Service needs to be restarted on the protected server.Once restarted, you will need to repair agent communications and then manually start a backup: https://continuity.datto.com/help/Content/kb/siris-alto-nas/205311890.html). If the backup continues to fail, or the repair agent communications fails, please contact Technical Support for further guidance. Jan 23, 2026 - 19:26 EST
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For more information about this AWS incident, please refer to their status page: https://health.aws.amazon.com/health/status
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Investigating - Our team has identified an issue and are actively investigating where when a password is changed and an account has MFA enabled, the MFA prompt does not appear upon attempting to sign-in. Jan 23, 2026 - 15:33 EST
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The underlying carrier has been engaged and they are continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Investigating - We are currently investigating this issue. Jan 24, 2026 - 00:35 UTC
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Business Class Email / Spam Filter Services
Cloud Backup
Some functionalities of the Managed Backup Service may be temporary unavailable due to the issues on Amazon Web Services side.
End-Point Security
Microsoft Basic Mobility and Security
Cloud Storage
Collaboration
Microsoft
Microsoft 365 for the web
Microsoft Copilot (Microsoft 365)
Microsoft Power Automate in Microsoft 365
Mobile Providers
Password Managers
VoIP Phones
A portion of customers may be intermittently experiencing delayed or failed SMS messages due to an underlying carrier issue.
RingCentral
Cloud Infrastructure
Business Services
DocuSign
Thomson Reuters Tax Professionals
